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Customer Service

Real customer service is getting more and more rare. Know the latest trends in customer service and which companies are doing the best and worst job providing it.Helpful Guides and Links:
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Who's the worst company in America?

March Madness is here! Here's your chance to vote in a bracket-style tournament to find the worst company in America! TheConsumerist.com blog does the Worst Company in America elimination each year, starting with 40 companies that are nominated by readers. Then they progressively narrow it down by vote to just ...

10 Companies With the Worst Customer Service

While I usually like to present a positive spin on things, today I want to dedicate a moment to telling you about retailers that have the worst customer service. The stats below were crunched by 24/7 Wall St. based in part on results from the American Customer Satisfaction Index (ACSI). ...

Capital One to start caller ID spoofing, visiting debtors in person?

Capital One has some new terms of service (TOS) that are making a lot of customers do a double-take. Do you know what caller ID spoofing is? It's a big problem with fraud rings. It's where the phone rings and the caller ID says it's from your bank, or the ...

The best banks are not banks at all...

Looking for the best bank in America? Don't look at any of the bigs like Bank of America, Chase, Well Fargo, or Citibank. I have long believed companies that romance their employees succeed in the marketplace because their workers in turn romance the customer. Now the latest results of the ...

The right way to post a bad online review

The right way to post a bad online review

Looking to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

Big banks that actually earn customer loyalty

Big banks that actually earn customer loyalty

What's the #1 thing that upsets big bank customers? And what's the #1 thing that some do that actually solidify loyalty?

The best way to post an online complaint

The best way to post an online complaint

have you ever wanted to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

Ed Hazen

Customer no service snafu at Sears

  When a business treats you wrong, do you just roll over and play dead? Or do you start making some noise until you get satisfaction? I want to tell you the story of one man that I read about on InsideNoVa.com, the website of a community newspaper serving Prince ...

Do clean bathrooms make for successful companies?

What are the bathrooms like where you work? And could they be an indicator of the future success of your company? Years ago, I told the story of a Wall St. stock analyst who liked to visit the companies he invested his clients' money in. This guy got in the ...

Get more consumer advice on ClarkHoward.com and The Clark Howard Show.

Fight fake charges from online retailers

Zombie returns are coming back to haunt the credit card statements of consumers. I want to tell you what they're all about and how to protect yourself. Here's how this plays out: You return something to an online store. You get your credit, but then months later, the charge is ...

92 items
Results 1 - 10 of 92next >