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Customer Service
| Real customer service is getting more and more rare. Know the latest trends in customer service and which companies are doing the best and worst job providing it. | Helpful Guides and Links: Clark's Sample Letters Legal Self-help Sites Talk: Customer Service forum Resources & Contacts |
Fight fake charges from online retailers
Zombie returns are coming back to haunt the credit card statements of consumers. I want to tell you what they're all about and how to protect yourself. Here's how this plays out: You return something to an online store. You get your credit, but then months later, the charge is ...
Giving Bank of America the heave-ho
BoA is the banking industry's leader in customer complaints. If you still bank with this behemoth, here's why you need to fire them now!
Bank of America's new ATMs let you talk to a real person
A big bank known for customer no-service is about to do something that's very customer friendly. Bank of America is rolling out ATMs with "teller assist" that will give customers the ability to speak with a remote teller from 7 in the morning until 10 at night during weekday, and ...
EA named the worst company in America
Part of my nature as an optimist is that I like to look at positive things. But there's an annual tally of companies modeled on the NCAA bracket that's so funny and puts the focus on bad companies that I thought it would be a good thing to bring to ...
Which companies have the worst customer service?
While I usually like to present a positive spin on things, today I want to dedicate a moment to telling you about retailers that have the worst customer service. The stats below were crunched by 24/7 Wall St., in part, based on results from the American Customer Satisfaction Index. The ...
CFPB can assist with many consumer complaints
If your credit card issuer is mistreating you, or if you're having trouble with your mortgage lender, you've got a new place to turn for help. The Consumer Financial Protection Bureau (CFPB) is now taking consumer complaints about credit cards, consumer loans, student loans, mortgages and more. When you file ...
Fifth Third Bank helping unemployed customers find work
One of the nation's big banks has a solution to mortgage default that comes about because of sudden unemployment or underemployment: Job hunting help for mortgage holders! The Chicago Tribune reports Fifth Third Bank has a pilot program where it teams up with employment firm NextJob, Inc., to assist mortgage ...
Best and worst online retailers
A new tally of the best and worst companies for online shopping has been released. Do you have a gripe or praise for one of these e-commerce hotspots? The good news is that customer satisfaction among online shoppers remained steady year over year in 2012, according to the new tally ...
Credit unions still top customer satisfaction index
I have long believed companies that romance their employees succeed in the marketplace because their workers in turn romance the customer. Now the latest results of the American Customer Satisfaction Index (ACSI) bear out my belief. In the past, the ACSI people tracked companies that have done well in their ...
Credit union membership approaching 100 million
I've long believed that the quality of banking gets better the smaller you go. Now the latest customer satisfaction survey from the American Customer Satisfaction Index (ACSI) confirms that belief. The nation's Big 4 banks -- Bank of America, Chase, Wells Fargo and Citibank -- all received abysmal scores in ...
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