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Customer Service

Real customer service is getting more and more rare. Know the latest trends in customer service and which companies are doing the best and worst job providing it.Helpful Guides and Links:
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The Best Banks Are Not Banks At All...

Looking for the best bank in America? Don't look at any of the bigs like Bank of America, Chase, Well Fargo, or Citibank. Credit unions are king I have long believed companies that romance their employees succeed in the marketplace because their workers in turn romance the customer. Now a ...

Frontier Air Captain Buys Pizza For Stranded Passengers

Too often all we hear about are customer no-service stories where companies go out of way their not to serve customers. But right now, I need to tip my hat to Gerhard Brandner, a captain of Frontier Airlines, for an opposite kind of story. Amid ugly storms in the Midwest, ...

Who's the worst company in America?

March Madness is here! Here's your chance to vote in a bracket-style tournament to find the worst company in America! TheConsumerist.com blog does the Worst Company in America elimination each year, starting with 40 companies that are nominated by readers. Then they progressively narrow it down by vote to just ...

10 Companies With the Worst Customer Service

While I usually like to present a positive spin on things, today I want to dedicate a moment to telling you about retailers that have the worst customer service. The stats below were crunched by 24/7 Wall St. based in part on results from the American Customer Satisfaction Index (ACSI). ...

Capital One to start caller ID spoofing, visiting debtors in person?

Capital One has some new terms of service (TOS) that are making a lot of customers do a double-take. Do you know what caller ID spoofing is? It's a big problem with fraud rings. It's where the phone rings and the caller ID says it's from your bank, or the ...

The right way to post a bad online review

The right way to post a bad online review

Looking to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

Big banks that actually earn customer loyalty

Big banks that actually earn customer loyalty

What's the #1 thing that upsets big bank customers? And what's the #1 thing that some do that actually solidify loyalty?

The best way to post an online complaint

The best way to post an online complaint

have you ever wanted to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

Ed Hazen

Customer no service snafu at Sears

  When a business treats you wrong, do you just roll over and play dead? Or do you start making some noise until you get satisfaction? I want to tell you the story of one man that I read about on InsideNoVa.com, the website of a community newspaper serving Prince ...

Do clean bathrooms make for successful companies?

What are the bathrooms like where you work? And could they be an indicator of the future success of your company? Years ago, I told the story of a Wall St. stock analyst who liked to visit the companies he invested his clients' money in. This guy got in the ...

93 items
Results 1 - 10 of 93next >