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Disputes & Complaints



Ways to Complain Effectively:

1) Document well – get names of everyone you talk to, the conversation you had, the date and time of day.

2) Know where to complain (ex. the company or store). Know whom to complain to (ex. department/manager/CEO). You can get this information from the Secretary of State's office.

3) Write a letter to that person or party, stating the problem concisely. Be specific and state exactly what you want (ex. specific action). Keep a positive attitude and leave out emotions.

4) Ask for a response in a reasonable time and be sure to state how you can be reached.

5) Send the letter via certified mail with a register receipt.



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How To Complain Online Without Being Sued

  Do you use review sites to make decisions? I do all the time. This wisdom of the crowd is so powerful that some businesses want to strike back when they don't like what you post. The Union Street Guest House in Hudson, New York, is a popular destination for ...

How to handle wrongful debt collection

How to handle wrongful debt collection

Have you been contacted by a collection agency about a debt that's NOT yours? Here's how to handle it...

The right way to post a bad online review

The right way to post a bad online review

Looking to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

How to resolve credit card disputes

How to resolve credit card disputes

Are you dealing with a credit card dispute that seems unresolvable? Here's how to handle it.

Ed Hazen

Customer no service snafu at Sears

  When a business treats you wrong, do you just roll over and play dead? Or do you start making some noise until you get satisfaction? I want to tell you the story of one man that I read about on InsideNoVa.com, the website of a community newspaper serving Prince ...

Do clean bathrooms make for successful companies?

What are the bathrooms like where you work? And could they be an indicator of the future success of your company? Years ago, I told the story of a Wall St. stock analyst who liked to visit the companies he invested his clients' money in. This guy got in the ...

Can you trust the Better Business Bureau?

Can you trust the Better Business Bureau?

Can you trust the BBB? Clark tells you the right way to use BBB ratings when you're researching a business.

CFPB can assist with many consumer complaints

If your credit card issuer is mistreating you, or if you're having trouble with your mortgage lender, you've got a new place to turn for help. The Consumer Financial Protection Bureau (CFPB) is now taking consumer complaints about credit cards, consumer loans, student loans, mortgages and more. When you file ...

Social media helps disgruntled auto owners

If your car breaks after it's out of warranty, social media affords you more ways to put the pressure on dealerships to get a fix in place at a reduced price. Cars today are so much better, safer, and more reliable than they once were. Yet there are still times ...

Fixing errors on your credit report

The Consumer Financial Protection Bureau has been given oversight over the nation's three main credit bureaus, but you still may have to take matters into your own hands if you have an undeserved black mark on your credit file. First, kudos to Columbus Dispatch  reporters Jill Riepenhoff and Mike Wagner ...

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