Hi, (not you?) | Member Center | Sign Out
Listen weekdays from 1-3pm ET
(No audio? Try our help)
Recent shows | More media
Listen Live: Mon-Fri 1-3pm ET
Disputes & Complaints
Clark's Sample Letters
Collection 'Drop Dead' Letter
Talk: Customer Service forum
Resources & Contacts
Ways to Complain Effectively:
1) Document well get names of everyone you talk to, the conversation you had, the date and time of day.
2) Know where to complain (ex. the company or store). Know whom to complain to (ex. department/manager/CEO). You can get this information from the Secretary of State's office.
3) Write a letter to that person or party, stating the problem concisely. Be specific and state exactly what you want (ex. specific action). Keep a positive attitude and leave out emotions.
4) Ask for a response in a reasonable time and be sure to state how you can be reached.
5) Send the letter via certified mail with a register receipt.
Can you trust the Better Business Bureau?
Can you trust the BBB? Clark tells you the right way to use BBB ratings when you're researching a business.
CFPB can assist with many consumer complaints
If your credit card issuer is mistreating you, or if you're having trouble with your mortgage lender, you've got a new place to turn for help. The Consumer Financial Protection Bureau (CFPB) is now taking consumer complaints about credit cards, consumer loans, student loans, mortgages and more. When you file ...
Social media helps disgruntled auto owners
If your car breaks after it's out of warranty, social media affords you more ways to put the pressure on dealerships to get a fix in place at a reduced price. Cars today are so much better, safer, and more reliable than they once were. Yet there are still times ...
Fixing errors on your credit report
The Consumer Financial Protection Bureau has been given oversight over the nation's three main credit bureaus, but you still may have to take matters into your own hands if you have an undeserved black mark on your credit file. First, kudos to Columbus Dispatch reporters Jill Riepenhoff and Mike Wagner ...
Toys R Us irks Black Friday shoppers
Toys R Us has been irritating Black Friday shoppers with some very customer unfriendly practices. According to a report from Consumerist.com, the toy retailer has been cancelling orders and not answering the phone on their customer service line. Unsurprisingly, their Facebook page has been blowing up with complaints because of ...
Get errors on your credit report fixed
There's a new cop on the beat overseeing the credit reporting industry. The Consumer Financial Protection Bureau (CFPB) is now accepting complaints if you've been put on ignore by Experian, Equifax, and TransUnion over errors on your credit report. The CFPB can assist with the following complaints: Incorrect information on ...
Yelp to try public shaming of businesses that solicit fake reviews
Yelp has a new way to deal with bogus reviews on its site. There are now more than 30 million reviews on Yelp, according to The New York Times. But many questions about the site's credibility have arisen. What can you do when reviews that are being presented as the ...
Twitter shows good and bad of social media
Like a coin, Twitter has two faces -- one good and one bad! First, the good. An Arizona State University PhD student battling Stage 4 colorectal cancer was able to successfully use Twitter as a bully pulpit to get a major insurer to pick up his huge medical bills. According ...
Docs fighting back on negative online reviews
You've got to be extra careful if you're posting an online gripe about a doctor...or you might be hearing from the doctor's lawyer. Here's why.
New York state to ban free speech on the Internet?
A bill in New York state is seeking to ban free speech on the Internet unless you fully disclose your real identity, according to Wired.com. The idea behind this bill is that you would not be able to legally post to a site based in New York, nor would you ...
Clark's Latest Tweets
.
You're Almost Done!
Select a display name and password
{* #socialRegistrationForm *} {* socialRegistration_displayName *} {* socialRegistration_emailAddress *} {* traditionalRegistration_password *} {* traditionalRegistration_passwordConfirm *}Tell us about yourself
{* registration_firstName *} {* registration_lastName *} {* registration_postalZip *} {* registration_birthday *} {* registration_gender *} {* agreeToTerms *}