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Ratings & Surveys
A cautionary tale about online reviews
It used to be that a play or a restaurant in a metro area could be greatly impacted by the critic of major newspaper. But we've come to a point where the collective wisdom of the herd means more and can have a bigger impact on how you choose to ...
How to spot fake online reviews
The power of collective wisdom is an amazing thing. Thanks to technology, you can tap into endless online reviews to help you do everything from book sweet accommodations at an unknown hotel in an unfamiliar city, to discover a gluten-free soufflé joint right in your own backyard! Some of the ...
Big banks improving, but still behind the curve
The 2013 U.S. Retail Banking Satisfaction Study finds big banks making gains in customer service, but they're still far behind small local community banks and credit unions. J.D. Power took a look at banks and rated them by region, based on the input from more than 50,000 respondents in their ...
Giving Bank of America the heave-ho
BoA is the banking industry's leader in customer complaints. If you still bank with this behemoth, here's why you need to fire them now!
EA named the worst company in America
Part of my nature as an optimist is that I like to look at positive things. But there's an annual tally of companies modeled on the NCAA bracket that's so funny and puts the focus on bad companies that I thought it would be a good thing to bring to ...
Can you trust the Better Business Bureau?
Can you trust the BBB? Clark tells you the right way to use BBB ratings when you're researching a business.
Which companies have the worst customer service?
While I usually like to present a positive spin on things, today I want to dedicate a moment to telling you about retailers that have the worst customer service. The stats below were crunched by 24/7 Wall St., in part, based on results from the American Customer Satisfaction Index. The ...
More Americans going with no-contract cell phone carriers
If you're with a contract carrier for your cell phone service, odds are you're not happy. New data from the American Customer Satisfaction Index reveals that people are from unhappy to miserable with the Big 4 contract players. The highest rated one is Sprint, while the lowest rated is AT&T. ...
Best and worst online retailers
A new tally of the best and worst companies for online shopping has been released. Do you have a gripe or praise for one of these e-commerce hotspots? The good news is that customer satisfaction among online shoppers remained steady year over year in 2012, according to the new tally ...
Credit unions still top customer satisfaction index
I have long believed companies that romance their employees succeed in the marketplace because their workers in turn romance the customer. Now the latest results of the American Customer Satisfaction Index (ACSI) bear out my belief. In the past, the ACSI people tracked companies that have done well in their ...
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