Ratings & Surveys

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Bank of America bombs on banking satisfaction survey

The 2012 U.S. Retail Banking Satisfaction Study reveals that the size of your bank probably has a lot to do with how happy you are to do business with them. J.D. Power took a look at banks and rated them by region, based on the input from nearly 48,000 respondents ...

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Consumer Reports: Best Retailers to Shop

Which retailers do a great job day in and day out making customers happy? The March 2012 issue of Consumer Reports has a new list of who's on top and who flopped.

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Top 4 Consumer Auto Complaints

What are the top issues that plague auto owners the most, and what can you do about them?

Most reliable cars after three years of ownership

Cars are the second largest expense that most people face. So you don't want to waste your money in the automotive arena. I've got some help for you on that front. J.D. Power has announced the results of its 2012 Vehicle Dependability Study, which looks at reliability after three years ...

Top retailers for customer satisfaction

Is there something in the water in Seattle that creates great customer service? Three retailers from the Pacific Northwest make strong showings in the latest American Customer Satisfaction Index (ACSI) tally. In the word of Internet retailing, Amazon continues its reign at the top, where it's been since 2000. And ...

New website to resolve consumer complaints

Using the Internet to air consumer gripes is an effective tool, but one that's still in the early stages of chaos. Recently there was action taken against the student loan lender Sallie Mae**. When borrowers hit financial troubles and were unable to pay, Sallie Mae was granting temporary deferrments, but ...

Customer satisfaction high among community banks, credit unions

I've long believed that the quality of banking gets better the smaller you go. Now the latest customer satisfaction survey from the American Customer Satisfaction Index (ACSI) confirms that belief. The nation's Big 4 banks -- Bank of America, Chase, Wells Fargo and Citibank -- all received abysmal scores in ...

Yelp helps independent restaurants gain ground over chain restaurants

A Harvard Business School report that I read about in The Washington Post found that chain restaurants are losing ground and user-generated review sites might be the reason. For myself, I use Yelp when I'm traveling all the time to find a bagel shop in the morning or a place ...

Store brands that trump name brands

Do store brands deliver lower quality for a lower price? Not according to the November 2011 issue of Consumer Reports. Laundry detergent is one item where people reach for the brand name by rote. But Target's up & up HE (high efficiency) laundry detergent won the coveted Best Buy rating ...

Review sites being overrun with paid posters?

When you're reading reviews of a local service or a business online, how can you be sure those satisfied customers are legitimate or that those disgruntled customers aren't competitors looking to gain some online advantage? As people, we give huge credibility to online reviews. I know that when I'm looking ...