Consumer Issues & ID Theft / Customer Service

  • Banking's Wall of Shame: Is Your Institution on It?

      

    If your credit card issuer is mistreating you, or if you're having trouble with your mortgage lender, you've got a new place to turn for help. The Consumer Financial Protection Bureau...

  • The Best Banks Are Not Banks At All...

      

    Looking for the best bank in America? Don't look at any of the bigs like Bank of America, Chase, Well Fargo, or Citibank. Credit unions are king I have long believed companies that...

  • How to answer the credit card income-verify email

      

    Gotten a notice from your credit card issuer asking you to verify income? It's real. But here's how you should to handle it.

  • Face-to-face customer service at ATMs, kiosks

      

    Customer no-service may soon be a thing of the past thanks to new technology. Look for banks and even their ATMs to do this soon.

  • Frontier Air Captain Buys Pizza For Stranded Passengers

      

    Too often all we hear about are customer no-service stories where companies go out of way their not to serve customers. But right now, I need to tip my hat to Gerhard Brandner, a captain of...

  • Who's the worst company in America?

      

    March Madness is here! Here's your chance to vote in a bracket-style tournament to find the worst company in America! TheConsumerist.com blog does the Worst Company in America elimination each...

  • Which companies have the worst customer service?

      

    While I usually like to present a positive spin on things, today I want to dedicate a moment to telling you about retailers that have the worst customer service. The stats below were crunched by...

  • Capital One to start caller ID spoofing, visiting debtors in pers

      

    Capital One has some new terms of service (TOS) that are making a lot of customers do a double-take. Do you know what caller ID spoofing is? It's a big problem with fraud rings. It's where the...

  • The right way to post a bad online review

      

    Looking to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

  • Big banks that actually earn customer loyalty

      

    What's the #1 thing that upsets big bank customers? And what's the #1 thing that some do that actually solidify loyalty?

  • The best way to post an online complaint

      

    have you ever wanted to post a negative review of a business that's done you wrong? Learn the right way to complain online and you'll lessen your chances of being sued.

  • Man's picket against Sears gains attention

      

      When a business treats you wrong, do you just roll over and play dead? Or do you start making some noise until you get satisfaction? I want to tell you the story of one man that I read...

  • Do clean bathrooms make for successful companies?

      

    What are the bathrooms like where you work? And could they be an indicator of the future success of your company? Years ago, I told the story of a Wall St. stock analyst who liked to visit the...

  • How to fight fake charges from online retailers

      

    Zombie returns are coming back to haunt the credit card statements of consumers. I want to tell you what they're all about and how to protect yourself. Here's how this plays out: You return...

  • Giving Bank of America the heave-ho

      

    BoA is the banking industry's leader in customer complaints. If you still bank with this behemoth, here's why you need to fire them now!