Consumer Issues & ID Theft / Suits & Settlements

  • Flashlight app settles with FTC over spying

      

    Are you one of the 100 million smartphone users spied on by a free flashlight app without your knowledge or permission? Brightest Flashlight is a free Android app that's immensely popular....

  • Threatened with legal action? Could be a scammer

      

    Debt collectors are falsely claiming to represent law firms and threatening you with legal action and even jail time if you don't pay. A debt collection firm in Glendale, Calif., has been fined...

  • Cell phone companies rip you off with 3rd party billing

      

    Cell phone companies have been engaging in a practice that's been ripping you off! It's happening most often to those who have an add-a-phone service (where you add a friend or family member to...

  • New York state attempts to ban free speech on the Internet

      

    A bill in New York state is seeking to ban free speech on the Internet unless you fully disclose your real identity, according to Wired.com. The idea behind this bill is that you would not be...

  • Is that "overseas refund" a scam? Maybe not...

      

    You get mail saying the big banks have a refund for you because you used a credit card overseas during your travels at some point. Sounds like a scam...but is it?

  • New website aim to resolve consumer complaints more effectively

      

    Using the Internet to air consumer gripes is an effective tool, but one that's still in the early stages of chaos. Recently there was action taken against the student loan lender Sallie Mae**....

  • Supreme Court rules in favor of mandatory arbitration

      

    In an 8-1 decision, the Supreme Court has ruled in favor of mandatory arbitration when you do business with a company. This particular case concerns a subsidiary of a large bank that was doing a...

  • Honda learns a hard lesson about customer service

      

    Amid all the ballyhoo about the class action lawsuit (and subsequent small claims court suit) against Honda, there's a simple story of a company that didn't take care of its customers and now has...

  • Clark Howard's Featured Videos

      

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  • Customers in California sue retailers over zip code harvesting

      

    "Excuse me, may I have your zip code?" We've all had the question at the checkout register. It seems innocent, but could there be something more behind it than a retailer collecting basic...