Order your credit reports when your credit file is frozen

You can still order your credit reports when your credit is frozen. Follow these instructions, which comes from people who have tried these methods -- let us know how these methods work for you by sending an e-mail to [email protected]

  • TransUnion -- call 1-877-322-8228 and follow the voice prompts.
  • Experian -- call 1-888-397-3742 and follow the voice prompts. If that does not work for you, then write for your free credit report to the following address: Experian Credit Report Request for Frozen Report, PO Box 9554, Allen,TX. 75040
  • Equifax -- call 1-888-298-0045 and follow the voice prompts. If that does not work for you, then write for your free credit report: Equifax Credit Information Services, c/o Request for Report on Frozen Credit Report, PO Box 740241, Atlanta,GA. 30374


When writing for your free credit report when your report is frozen, remember to include your ID information and your PIN.

Meanwhile, if you want to get your credit score when your credit file is frozen, please note the following. If you're getting a score through CreditKarma.com, you must first unfreeze your credit file with TransUnion. If you're getting a credit score through Quizzle.com, you must first unfreeze your credit file with Experian.

The credit score most used by lenders is the Equifax FICO score. You can purchase your Equifax Credit Score for $7.95 by calling 1-877-SCORE-11.