Listen weekdays from 1-3pm ET
(No audio? Try our help)
Recent shows | More media

Listen Live: Mon-Fri 1-3pm ET

Posted: 1:34 p.m. Thursday, Oct. 23, 2014

How To Get Trusted Referrals for Home Repairs

  • comment(7)



By Clark Howard

ClarkHoward.com


Right now, renovating a home is much, much easier than it had been during the real estate bubble. So how do you pick a contractor?

I recall back during the bubble how often I'd get calls from homeowners complaining they couldn't get a call back from contractors. The frenzy around housing values going up and up and up drummed up plenty of business for contractors at that time.

During the bubble, I even heard of contractors who were so successful that they wouldn't even give price quotes. The price would just be whatever it would be and you'd have to be in a position to pay it when the bill came due.

Where can you go for trusted home repair referrals?

It's really hard when you need a repair done around your house to know who to trust and how much it should cost.

Here's one possible solution: You might want to check out an online startup called Pro.com, which is active in about 20 cities.

Pro.com gives you an estimate of what it should cost for various jobs. Painting a room, refacing cabinets, putting in a garbage disposal, etc. The list goes on and on...

They give you prices based on your zip code, and they have a referral system for contractors.

No telling if Pro.com will stand the test of time or not. But it is at least a promising possibility to get quotes and have a sense of what a particular job should cost today.

Meanwhile, if you want another site to try, there's one called Thumbtack.com, which goes beyond just home repair. They've been growing fast too.

What about Angie's List?

Money Adviser, a special imprint of Consumer Reports, recently ran an article that had some eye-opening info about Angie's List. Historically, I've been neutral on Angie's List. But while Angie's List says they are a consumer-driven service supported by membership fees, Money Adviser reveals that 70% of their revenue comes from ads purchased by the companies being rated!

So they're playing both sides. It's hard to give unbiased reviews -- even if your heart is in the right place -- when somebody's paying all that money.

I've discussed the same concerns with sites like Yelp in the past too. You might also want to read my article about how to spot a fake online review.

Keep in mind these pointers when you're hiring a home improvement contractor:

  • Be specific in writing about what the job you're hiring them for entails.
  • Thoroughly vet their references before hiring them. Ask for the names and numbers of people on the last 10 jobs they did. Find out what they did for those people and pay attention to the start and finish dates.
  • Be cautious with money you pay upfront. If possible, pay the supply houses directly.
  • Renovate only to enjoy your home, not to make money.

 

Is home remodeling worth it?

There are some real benefits to home renovation on the cost side today, with contractors readily available and some of the materials used being a lot less expensive than they were.

However, the average payback for a renovation has worsened over time. Historically, renovations never did pay back at a 1:1 ratio. For every dollar you put in a house, it might only yield 80 cents at time of resale. A moderate kitchen or bathroom redo had historically paid back about 85 cents on the dollar.

Yet today things are even worse. The latest numbers I've seen indicate the payback is more like 60 cents on the dollar.

That's why you never do a renovation to increase your home's value; you do it to increase your enjoyment of the home while you're living in it.

There are two possible mathematical exceptions when it does make sense from a dollars and cents perspective to do a remodel.

First, I read in Money magazine that those people who locked into ultra low mortgage rates wouldn't want to lose those rates by picking up and leaving and getting into a new house and a new mortgage. So in those cases, the math is more favorable to renovate than it is to move.

Second, energy improvements like attic insulation or changing out the light bulbs can give almost immediate payback. That's like a no-brainer.

  • comment(7)